Terms and Conditions
Placing an order:
Once you have browsed the products available online and added any required items to your basket, you can then alter and remove products from cart before starting the Checkout Process.
Ordering via Telephone:
If you have seen any products online that you wish to purchase but would rather complete the transaction over the telephone you can call us during our opening hours (non-match days) on 01782 655833 and we will take all of the required details over the phone to complete the transaction. Before you call our store please make sure you have all the details of the items you require (Descriptions, Size, Colour) and any information if the items require personalisation, also please make sure you have your payment details to hand. Please note we will only deliver to the billing address if your order is placed by telephone. Please also note that if this is your first order we will be required to create a new account for you on our system if you are not already registered, this may take a few minutes to complete.
Whilst we make every effort to ensure all items on the online store show the correct stock availability, occasionally some items will be temporarily out of stock, or items in high demand could sell out before the website stock level is updated.
If we do receive an order and item(s) are in fact no longer in stock, a member of staff will contact you as soon as possible to see if an alternative item can be offered or to inform you there may be a short wait until the stock is replenished. If no suitable items are available or acceptable you will be refunded for the out of stock item(s) to your original payment card.
Occasionally things do go wrong and you may wish to get in touch with us. If that happens you can email us at email@example.com or contact us by phone, post or in person using the details on the contact us page. Once you have submitted your complaint a member of our customer care team will send a written or electronic acknowledgement of this within five business days of receipt, giving the name or job title of the individual handling the complaint, together with details of our internal complaints handling procedures.The member of our staff responsible for handling the complaint will have the authority to assess and resolve complaints in accordance with our procedures. This will be handled as quickly as possible however it can take up to 30 days before receiving our final response, which will inform you of the outcome of our investigation, our proposed resolution and potential next steps.
By agreeing to the terms and conditions, you give Port Vale Football Club permission to have the details of the submitted Team Valiant recipent on file and to receive club email communictions that relate to Team Valiant packages.
The Shop reserves the right to decline orders for bulk or high value purchases.